Haven't received a reply since other than them forwarding their original message quoting their terms and conditions.ĭon't get bamboozled - there's no consumer guarantee on the products they sell, even though they trade in Australia. They claimed I accepted their policy and therefore won't get any compensation.Īsked if they could refund in cash if this is the case as I don't want to shop any further with a seller who doesn't meet their basic legal obligations. I explained this isn't at all true, they're referring to how bulky items must be collected by seller (ie Harvey Norman may need to organise a plumber to assist in collecting a dishwasher, etc) They replied claiming this isn't the case as it's not a bulky item.
I explained it's a legal obligation under consumer law that shipping is compensated. Received a really delayed reply which basically said 'send it here' and that's it - no further information.Īsked if they could provide shipping labels (cheaper for them usually + easier for me), they instantly replied quoting their terms - apparently they have a strict policy that they do not compensate shipping costs. Maybe DoA, maybe not - hadn't ever tried AP mode before then. Down voting due to major issues with seller.Įmailed about a warranty claim 2 months ago as a router wasn't working in AP only mode (random drop outs).
